Publisher:: Telstra
Name:: Service Terms
Copyrighted By:: Telstra
Family Friendly:: Yes
Language:: English

Service Terms

Global Business Service Agreements

Telstra UK LimitedServices agreement document for Telstra global business services EMEA
188 KB | pdf | Services agreement document for Telstra global business services EMEA
Click to download Telstra UK Limited
Telstra UK LimitedServices agreement document for Telstra global business services Germany
201 KB | pdf | Services agreement document for Telstra global business services Germany
Click to download Telstra UK Limited
Telstra International LimitedServices agreement document for Telstra global business services Hong Kong
213 KB | pdf | Services agreement document for Telstra global business services Hong Kong
Click to download Telstra International Limited
Telstra Singapore Pte Ltd. Services agreement document for Telstra global business services Singapore
213 KB | pdf | Services agreement document for Telstra global business services Singapore
Click to download Telstra Singapore Pte Ltd.
Telstra IncorporatedServices agreement document for Telstra global business services Americas
220 KB | pdf | Services agreement document for Telstra global business services Americas
Click to download Telstra Incorporated
Telstra Japan K.K.Services agreement document for Telstra global business services Japan
213 KB | pdf | Services agreement document for Telstra global business services Japan
Click to download Telstra Japan K.K.
Telstra Services KoreaServices agreement document for Telstra global business services Korea
213 KB | pdf | Services agreement document for Telstra global business services Korea
Click to download Telstra Services Korea
Telstra Malaysia Sdn BhdServices agreement document for Telstra global business services Malaysia
213 KB | pdf | Services agreement document for Telstra global business services Malaysia
Click to download Telstra Malaysia Sdn Bhd
Telstra Philippines Inc.Services agreement document for Telstra global business services Philippines
213 KB | pdf | Services agreement document for Telstra global business services Philippines
Click to download Telstra Philippines Inc.
PT Reach Network Services IndonesiaServices agreement document for Telstra global business services Indonesia
484 KB | pdf | Services agreement document for Telstra global business services Indonesia
Click to download PT Reach Network Services Indonesia
Telstra Services (Taiwan) Inc.Services agreement document for Telstra global business services Taiwan
213 KB | pdf | Services agreement document for Telstra global business services Taiwan
Click to download Telstra Services (Taiwan) Inc.
Telstra Telecommunications Private LimitedServices agreement document for Telstra global business services India
220 KB | pdf | Services agreement document for Telstra global business services India
Click to download Telstra Telecommunications Private Limited
Telstra LimitedServices agreement document for Telstra global business services Australia
208 KB | pdf | Services agreement document for Telstra global business services Australia
Click to download Telstra Limited

Data Protection Addendums (DPAs)

To view our Data Protection Addendums (DPAs) please click here

Other Terms

Telstra Enterprise Acceptable Use PolicyThis document outlines our framework intended to safeguard our customers’ collective enjoyment of our network, systems and services.
120 KB | pdf | This document outlines our framework intended to safeguard our customers’ collective enjoyment of our network, systems and services.
Click to download Telstra Enterprise Acceptable Use Policy
Telstra Services Annex to Pacnet General ConditionsThis Annex applies to the supply of Services set out in a Telstra Service Schedule under Pacnet General Conditions or Pacnet Master Services Agreement.
123 KB | pdf | This Annex applies to the supply of Services set out in a Telstra Service Schedule under Pacnet General Conditions or Pacnet Master Services Agreement.
Click to download Telstra Services Annex to Pacnet General Conditions
Private Line ServicesThis Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.
176 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.
Click to download Private Line Services
EVPL ServicesThis Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.
165 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.
Click to download EVPL Services
IPVPN ServiceThis Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.
202 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.
Click to download IPVPN Service
IPVPN PolicyThis document sets out our policies in relation to IP addresses, routing protocols and CoS (the Policy).
89 KB | PDF | This document sets out our policies in relation to IP addresses, routing protocols and CoS (the Policy).
Click to download IPVPN Policy
VPLSThis Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).
209 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).
Click to download VPLS
Enterprise IP TransitThis Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
188 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
Click to download Enterprise IP Transit
GCPE Solutions Service ScheduleService schedule for global customer premises equipment solutions.
163 KB | pdf | Service schedule for global customer premises equipment solutions.
Click to download GCPE Solutions Service Schedule
Co-location ServicesService schedule for co-location services.
281 KB | pdf | Service schedule for co-location services.
Click to download Co-location Services
Co-location Services (HKCS1 HKCS2) This Service Schedule sets out the Service Description and service levels that apply to the Co-location Services (HKCS1 HKCS2).
248 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Co-location Services (HKCS1 HKCS2).
Click to download Co-location Services (HKCS1 HKCS2)
Co-location Facilities GuideFacilities Guide for Co-location Services
281 KB | pdf | Facilities Guide for Co-location Services
Click to download Co-location Facilities Guide
TPN Service ScheduleThis Service Schedule sets out the Service Description and service levels that apply to the Telstra Programmable Network Service.
311 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Telstra Programmable Network Service.
Click to download TPN Service Schedule
Professional and Consulting ServicesService schedule for Professional and Consulting Services.
150 KB | pdf | Service schedule for Professional and Consulting Services.
Click to download Professional and Consulting Services
Satellite TeleportSatellite Teleport Service (Satellite Uplink, Downlink and Turnaround Services).
209 KB | PDF | Satellite Teleport Service (Satellite Uplink, Downlink and Turnaround Services).
Click to download Satellite Teleport
Satellite Data Service ScheduleThis Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.
154 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.
Click to download Satellite Data Service Schedule
Genesys Cloud Service ScheduleThis Service Schedule sets out the service description and terms that apply to Genesys Cloud..
301 KB | PDF | This Service Schedule sets out the service description and terms that apply to Genesys Cloud..
Click to download Genesys Cloud Service Schedule
Public Cloud - Microsoft Cloud Services Service ScheduleThis Service Schedule sets out the service description and terms that apply to Microsoft Cloud Services.
208 KB | PDF | This Service Schedule sets out the service description and terms that apply to Microsoft Cloud Services.
Click to download Public Cloud - Microsoft Cloud Services Service Schedule
Managed Cloud Service ScheduleThis Service Schedule sets out the service description and terms that apply to Managed Cloud services.
190 KB | PDF | This Service Schedule sets out the service description and terms that apply to Managed Cloud services.
Click to download Managed Cloud Service Schedule
Global Internet Direct Enterprise Service ScheduleThis Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
349 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
Click to download Global Internet Direct Enterprise Service Schedule
Global Internet Direct Wholesale Service ScheduleThis Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
336 KB | pdf | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
Click to download Global Internet Direct Wholesale Service Schedule
SIP Connect Service ScheduleThis Schedule sets out the service description for the SIP Connect Service.
229 KB | PDF | This Schedule sets out the service description for the SIP Connect Service.
Click to download SIP Connect Service Schedule
SIP Connect for Resellers Service ScheduleThis Schedule sets out the service description for the Global SIP Connect supplied on a wholesale basis.
200 KB | PDF | This Schedule sets out the service description for the Global SIP Connect supplied on a wholesale basis.
Click to download SIP Connect for Resellers Service Schedule
Telstra 911 SIP Connect Service AddendumThis document outlines the Addendum to the SIP Connect Service for the Telstra 911 SIP Connect service
240 KB | PDF | This document outlines the Addendum to the SIP Connect Service for the Telstra 911 SIP Connect service
Click to download Telstra 911 SIP Connect Service Addendum
GVOIP Inbound Service ScheduleThis Service Schedule sets out the service description and terms that apply to the Inbound Global Voice Over IP (GVOIP) Service.
162 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Inbound Global Voice Over IP (GVOIP) Service.
Click to download GVOIP Inbound Service Schedule
GVOIP Outbound Service ScheduleThis Service Schedule sets out the service description and terms that apply to the Outbound Global Voice Over IP (GVOIP) Service.
164 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Outbound Global Voice Over IP (GVOIP) Service.
Click to download GVOIP Outbound Service Schedule
DOSP Service ScheduleThe Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.
214 KB | pdf | The Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.
Click to download DOSP Service Schedule
IP Transit Global Wholesale Service ScheduleThis Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
188 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
Click to download IP Transit Global Wholesale Service Schedule
MNS IPVPN+Internet+GMNS+SD-WAN+GCPE Integrated Service ScheduleThis Service Schedule sets out the service description and service levels that apply to the Managed Network Service.
625 KB | pdf | This Service Schedule sets out the service description and service levels that apply to the Managed Network Service.
Click to download MNS IPVPN+Internet+GMNS+SD-WAN+GCPE Integrated Service Schedule
MNS Standalone Essential Service ScheduleThis Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
210 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
Click to download MNS Standalone Essential Service Schedule
MNS Standalone Service ScheduleThis Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
242 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
Click to download MNS Standalone Service Schedule
Satellite nbn Service ScheduleThis Service Schedule sets out the service description and terms that apply to Telstra nbn Satellite Service.
219 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra nbn Satellite Service.
Click to download Satellite nbn Service Schedule
Telstra Agile Satellite Service ScheduleThis Service Schedule sets out the service description and terms that apply to Telstra Agile Satellite Service.
227 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra Agile Satellite Service.
Click to download Telstra Agile Satellite Service Schedule
Telstra Calling for Microsoft Teams Service ScheduleThis Service Schedule sets out the service description and terms that apply to Telstra Calling for Microsoft Teams.
336 KB | pdf | This Service Schedule sets out the service description and terms that apply to Telstra Calling for Microsoft Teams.
Click to download Telstra Calling for Microsoft Teams Service Schedule
Cyber Detection and Response Service ScheduleThis Service Schedule sets out the Service Description and service levels that apply to the Cyber Detection and Response Service.
220 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Cyber Detection and Response Service.
Click to download Cyber Detection and Response Service Schedule