Unified Communications Solutions

Telstra communications solutions empowers teams to connect and collaborate

Empower your employees to do great work and boost productivity through teamwork with collaboration solutions that connect teams around the world. Then make every customer interaction count by using our customer contact solutions to create positive experiences.

Enabling your employees to thrive with a seamless workplace experience

Alongside a suite of integrated solutions, Telstra's Unified Communications solutions optimises customer experiences, ensure positive customer interactions, and simplify communication. 

Explore Telstra Unified Communications solutions

Simplify collaboration. Use Microsoft Teams for all your business calling.

Transform the way your people work with landlines and the cloud on one platform, and enjoy clearer voice calling delivered over one of the leading networks in Asia Pacific. With Telstra Calling for Microsoft Teams, empower them to make calls to landlines or mobiles straight from Microsoft Teams, with each user allocated a PSTN natively in Office 365. You can port or migrate your existing phone number, range or allocate new numbers via the online portal.

Microsoft Operator Connect provided by Telstra

By leveraging our global voice PSTN and professional services capabilities and Microsoft’s focus on intelligent cloud services, we have streamlined calling for Microsoft Teams users by providing a simplified and unified collaboration experience for organisations through Microsoft Operator Connect.

Key features

One (DID) business number

With 1:1, local, national and international calls. Dial from the cloud from any device.

Support remote working

Quickly scale users, add new phone numbers at your own time; each user receives a dedicated phone number (DID) linked to Office 365 with full number portability.

Enhanced employee experience

Help boost productivity by combining voice and collaboration tools in one familiar workspace using your choice of device. No infrastructure/access considerations- you only need internet access. 

Benefits

Simplify calling

One business number lets you make and receive local, long- distance, mobile, audio or video calls through Microsoft Teams.

A unified collaboration experience

There’s no need to learn a new tool or have different ones for calling – bring all your technology in one place.

Telstra + Microsoft in partnership

Combine Telstra’s global network infrastructure with Microsoft’s world-class collaboration platform for a truly modern workplace experience. View more at the Telstra Microsoft Alliance page.

More about Telstra Calling for Microsoft Teams

Professional & Consulting services

Get the most out of your Microsoft investments with end- to- end consulting, support and services. Our experienced consultants can work with you to design your journey to the cloud.

Our customer stories

Seamless integration boosts Sompo’s cloud- first strategy

The Telstra team delivered a smooth integration of Telstra Calling for Microsoft Teams across the Sompo Asia business within a four-week period to meet the company's renovation deadlines.

Give your customers the experience they deserve

Create personalised, multi-channel customer experiences with the simplicity of the cloud. Telstra Contact Centre Genesys Cloud is a simple ready to-go Contact Centre solution that can boost satisfaction and enrich relationships across various channels. Ideal for organisations with 10 to 500+ seats.

Key features

Cloud-native architecture for maximum flexibility

Deploy quickly and configure easily with pre-built integrations with industry-standard Customer Relationship Management (CRM) platforms.

All-in-one, AI-powered omni-channel platform

 Leverage an AI-powered omni-channel platform enhanced with near real-time analytics and supervisor dashboards for customer and workforce management.

Routing automation with personalised experiences

Powerful and flexible outbound campaigns.

Open platform and APIs

Connect to or create your own applications.

Benefits

Enhance customer experiences

Engage with customers via their preferred communication channel. 

Boost workforce satisfaction

Equip your agents with a ready-to-go Customer Experience platform that requires no hardware/ software installation or integration and is suitable for businesses of all sizes.

Quick deployment and on-demand scalability

Depending on your chosen configuration, Genesys Cloud can be up and running in as little time as 4 weeks.

More about Genesys Cloud

Genesys Cloud Datasheet

Find out more about Genesys Cloud.

Telstra Customer Contact redefines customer experience in the new world

Discover how businesses took a look at their existing contact centre infrastructure and how a digitally transformed contact centre is the future of customer service in the 2021 Frost & Sullivan report commissioned by Telstra.

Customer Experience – Redefined In The New World (PDF, 4MB)

Why Telstra

A suite of leading technology, in one place

Transform your people and workplace with a full suite of integrated collaboration, cloud and connectivity solutions from our experts and leading technology vendors.

Connect around the world

Connect to new opportunities around the world with a subsea cable network that reaches more than 400,00km – enough to circle the world almost 10 times. You can access more than 2,000 PoPs and connectivity in more than 200 countries and territories globally, on a network consistently ranked amongst Asia’s most peered IP networks by Dyn’s Internet Intelligence.

End-to-end view for better performance

As a network operator and services provider, we can give you more visibility of your IT systems and structures. We also make managing your IT simpler by offering technology and service as a complete, integrated solution with one port of call for support.

Keep up with the latest innovation

Our accredited team and award-winning industry partners invest in innovation to make sure you benefit from the latest thinking.

Contact Us

Register here and one of our Unified Communications experts will contact you with more information